Privacy policy

Privacy Policy

Last updated: January 26, 2026

At vapeordersgnow.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our site or use our services (the "Services").

1. Information We Collect

We collect several types of information to provide and improve our Services:

  • Contact Information: Name, shipping address, billing address, phone number, and email address.

  • Order & Transaction Details: Items viewed, products added to cart, purchase history, and records of returns or exchanges.

  • Technical Data: IP address, browser type, device information, and network connection details.

2. Purpose of Data Processing

We utilize your personal data for the following purposes:

  • Order Fulfillment: To process payments, manage logistics/shipping, and facilitate exchange requests.

  • Customer Support: To provide real-time assistance and respond to inquiries, primarily via WhatsApp for faster resolution.

  • Security & Fraud Prevention: To monitor for potential risks and ensure a secure shopping environment for all users.

  • Service Optimization: To analyze site performance and improve our product offerings.

3. Sharing & Disclosure

We do not sell your personal data. We only share information with trusted third parties to provide our Services:

  • Platform Provider: We use Shopify to power our online store.

  • Logistics Partners: We share your contact and address details with local delivery services to ensure prompt fulfillment within Singapore.

  • Legal Compliance: We may disclose information if required by law or to protect our rights and the safety of our community.

4. Data Security & Your Rights

  • Your Rights: Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal data.

  • Security Disclaimer: While we implement industry-standard security measures to protect your data, please be aware that no method of transmission over the internet is 100% secure.

5. Contact & Support

If you have questions regarding our privacy practices or wish to exercise your data rights, please reach out to us. WhatsApp is recommended for the fastest response.

  • WhatsApp Support: wa.link/mvapesg

  • Email: audimers12@gmail.com

  • Registered Office: 432A Bukit Batok West Avenue 8, Singapore, 651432