Refund policy

Refund & Exchange Policy

At vapeordersgnow.com, your satisfaction is our priority. To ensure a seamless experience, please review our guidelines regarding defective items and exchanges below.

1. Defective or Incorrect Items (7-Day Window)

If you receive a product that is defective, damaged, or incorrect, please notify our team via WhatsApp within the following timeframes:

  • Reported within 2 Days: We will provide a one-to-one exchange free of charge.

  • Reported between 3 to 7 Days: Exchanges remain available; however, a delivery fee of $15 - $20 will apply to cover logistics costs.

2. Policy Deadline

  • After 7 Days: Strictly no exchanges or refunds will be processed once 7 days have elapsed from the delivery date. We encourage customers to inspect their orders immediately upon arrival.

3. Request Process (Exclusive via WhatsApp)

To expedite your request, we process all claims exclusively through WhatsApp. Email submissions may result in delayed response times.

  • Direct Support: Please contact the same representative who assisted with your order.

  • Instant Link: wa.link/mvapesg

  • Documentation: Clear photos or videos of the defect/issue are required for verification.

4. Eligibility Criteria

To qualify for an exchange, items must be in their original condition, unused, and including all original packaging and tags.